The rules of the reading room.

Who we are

TAROTS chat is run by Andrea Taini (“we”, “us”).

Contact: privacy@tarots.chat

What TAROTS chat is — and what it is not

TAROTS chat offers tarot readings in the tradition of the Thoth deck, interpreted by an artificial intelligence on the basis of your question, your answers and the cards you draw. It is meant for reflection, self-knowledge and entertainment.

Tarot has no scientific validity. A reading is not a prediction and not a statement of fact, and it is not professional advice of any kind — medical, psychological, legal, financial or other. Do not use a reading to decide about your health, treatments, money, legal matters or your safety or anyone else's: ask a qualified professional.

If you are in danger or thinking of harming yourself, contact your local emergency number straight away. When a reading detects that kind of message it stops and shows where to find help.

Texts written by the AI

Interpretations, questions and replies are generated by AI models. They can be inaccurate, incomplete or unexpected, even though we instruct the models carefully and check their answers with safety filters. They are not written or reviewed by a person before you read them.

You decide what to do with a reading, and you remain responsible for your choices. How your words reach the AI, and what is kept, is explained in the privacy policy.

Age

You may use TAROTS chat on your own from the minimum age set out in the privacy policy (16; 14 in Italy and Spain; 15 in France). We ask you to confirm it before the first reading.

To buy credits, plans, decks or any other product you must be an adult under the law of the country where you live, or have the consent of your parent or guardian.

Your account

Give true details, keep your sign-in safe and do not share your account: one account per person. You are responsible for what is done with your account. If you sign in with Google, Apple, Facebook, GitHub or LinkedIn, their own terms also apply to that sign-in.

You can delete your account at any time from your profile. Deleting it removes your readings, memory and chat for good; credits and included readings still unused are lost, unless the law gives you a right to a refund.

We may suspend or close an account that seriously or repeatedly breaks these terms, telling you why when we can. If we close your account for reasons that are not your fault, we refund the credits you bought and have not used.

Credits, plans and purchases

Prices are shown before you pay, including VAT where it applies. The cost of a reading in credits is shown before you start it; if a reading fails for a technical reason, or is stopped for your safety, its credit is returned automatically.

Credits you buy never expire. They are personal: they cannot be transferred, exchanged for money or resold, except where the law requires otherwise.

Plans (subscriptions) include a number of readings for each period; included readings that you do not use expire at the end of their period. A plan renews automatically at the price shown, until you turn off automatic renewal in Profile → Subscription; it then stays active until the end of the period already paid. A free trial becomes a paid plan when it ends, unless you cancel before then.

Card payments on the website are handled by Stripe: we never see your card number. Purchases made inside the apps through Google Play or the App Store are also governed by those stores' terms, and subscriptions bought there are managed and cancelled in the store.

Discount codes, offers and gifts follow the conditions shown with them, including any expiry date. Unless stated otherwise they cannot be combined and have no cash value.

We may change prices for the future. A price change never affects what you have already bought; for plans, we tell you at least 30 days before a renewal at a new price, and you can turn off renewal before it applies.

Your right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you usually have 14 days to withdraw from a purchase made at a distance, without giving a reason.

Credits, readings and downloadable decks are digital content supplied immediately. By buying them you ask us to supply them straight away and accept that you lose the right of withdrawal once supply has begun: for credits, when you use the first one; for a downloadable deck, when it is made available to you. Credits bought and never used can be withdrawn within 14 days.

A plan is a service. You can withdraw within 14 days of buying it; if you have already used it, we refund the price minus a fair share for what you used.

Printed and physical decks can be returned within 14 days of delivery. Tell us first, then send the deck back within 14 days of telling us; unless it is faulty, the cost of returning it is yours. We refund the price and the standard delivery cost within 14 days of receiving it back.

To withdraw, write to us at the contact above with your order details; a model withdrawal form is available on request. Your legal guarantee for faulty goods and digital content that does not work as described is not affected.

Orders and delivery

For physical products the delivery cost and the expected delivery time are shown before you pay. Outside the European Union, customs duties and local taxes may be charged by your country on delivery: they are not included in our price.

Fair use

Do not use TAROTS chat to break the law, to harass, threaten or deceive anyone, or to obtain or share information about other people that you are not entitled to share. In readings about another person, write only what you have the right to tell us.

Do not try to get around security, limits or payments, do not overload the service, and do not copy it with automated tools (scraping) or reverse-engineer it beyond what the law allows. Do not resell readings or use them commercially without our written permission.

What you write

What you write remains yours. You allow us to use it only to provide the service to you — readings, memory, chat — in the ways explained in the privacy policy.

If you share a reading through a public link, you decide what is visible, and you can withdraw the link at any time. Do not share content that belongs to someone else or that you do not have the right to publish.

Our content

The website, the apps, their texts, images, deck artwork and software belong to us or to those who licensed them to us. Readings are for your personal use. Printable and digital decks are for your personal, non-commercial use: do not sell, distribute or publish them.

Availability and changes to the service

We work to keep TAROTS chat available and working well, but we cannot promise it will always be uninterrupted or error-free: AI providers, payment providers and networks can fail. We may change, add or remove features; if we stop offering a paid service you have already paid for, we refund the unused part.

Liability

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or personal injury caused by our negligence, for fraud, or your mandatory rights as a consumer.

Within those limits, we are not liable for decisions you make on the basis of a reading, nor for indirect or unforeseeable losses, and our total liability to you is limited to what you paid us in the 12 months before the event.

Changes to these terms

We may update these terms, for example when the service or the law changes. We tell you about important changes at least 15 days before they apply, by email or in the site and the apps. If you do not agree, you can close your account before they apply; where the law gives you the right, we refund the credits you bought and have not used.

Law and disputes

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of that country.

If something goes wrong, write to us first: most problems can be solved quickly.